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Store Policies

REFUND POLICY

*Warranty & Return Policy:

FOXLABS.COM/FLIPPOLICESUPPLY.COM, warranties all of our Premium Self Defense Pepper sprays for three (3) years from the date of purchase. In the case that you receive a defective or incorrect item (than what was on your receipt), please contact us immediately so that we can issue an RGA (Return of Goods Authorization). Please note that there is a 20% restocking fee on all returns.

*This warranty excludes damage caused by accident, misuse or abuse, including damage caused by overheating, and it does not apply to cosmetic damages to the external canister, which does not impair the functionality of the product. Please note that we are unable to process warranty replacement request without receiving the product to be tested for defects.

In the event that an order is canceled a restocking fee of 20% will be charged if the order has already shipped. Original shipping charges are nonrefundable.

Returning a Purchase:

In the event that you have received an incorrect item (other than what is on your receipt), or you are not completely satisfied with your purchase. Please contact sales@foxlabs.com please provide the following information:

• Order Number:
• Name:
• Address:
• City:
• State:
• Zip:
• Reason for return request:

Once the information above has been provided a member of our returns department will contact you with the RGA number, please make sure you place this RGA# clearly on the box.

The Returns Department will then validate your return and they will contact you regarding a refund or replacement of your item.

 

PRIVACY POLICY

Fox Labs recognizes the importance of protecting the privacy of all information provided by users of our web sites, subscribers to our services, registrants for our events, and all other customers of our products and services. We created this policy with a fundamental respect for our customers' right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all products and services owned by Fox Labs.

Information Collection and Use

Fox Labs collects information from our website users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.

Registration and Ordering

Using our website and signing up for certain selected services (such as personal business lists), users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information. We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.

Many of our products and services are free to subscribers who meet certain demographic criteria. Independent auditors may need to certify the eligibility of these subscribers. In order to do that, we may collect unique identifiers (such as mother's maiden name) that we disclose to the auditors strictly for industry reporting and audit verification purposes.

For our services that require payment (Business Subscriptions), we also collect credit card information (such as account name, number and expiration date), which is used for our or our agent's billing purposes only, and is not otherwise shared.

Surveys and Contests

From time to time we invite web site users and other customers to provide
information via surveys or contests. Participation in these surveys or contests is completely voluntary and the website user or other customer therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as zip code or job title). In addition to the other uses set forth in this policy, contact information collected in connection with surveys and contests is used to notify the winners and award prizes and to monitor or improve the use of, and satisfaction with the website or other Fox Labs product or service. Subject to the given customer's preferences (as described in the "Permission" section below), such information also may be shared with third party sponsors of such surveys or contests.

Tell-A-Friend

If customers elect to use our referral service for informing a friend about our sites and services, we may ask them for the friend's name, interests and e-mail address. Fox Labs will store and use this information to send the friend an invitation. This information may also be used to provide information about our company and related products and services. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.

Communications with Us

We have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better. Please note that letters to the editor and similar submissions may be made public, unless they refer to current registered businesses, in which case information is not disclosed.

Communications from Us: Service Updates, Special Offers

Fox Labs will never send email notifications to users unless they specifically request so.

Automatic Data Collection

Fox Labs has features that automatically collect information from customers, to deliver content specific to customers' interests and to honor their preferences. This information assists us in creating products and services that will serve the needs of our customers.
For example, we use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our web site. If users reject the cookies, they may be limited in the use of some areas of our web site. For example, the user may not be able to participate in sweepstakes, contests or drawings.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

We may combine demographic information supplied by a customer at registration with web site usage data to provide general profiles, in aggregate non-personally identifiable form, about our customers and their preferences in the content of the site and advertising. We may share this composite information with our advertisers and business affiliates to help them better understand our services.

With Whom Your Information is Shared

Finally, on occasion, we may provide targeted lists of names and offline and online contact information for marketing purposes to third parties, subject to our Permission policies, as described below, pursuant to which we give customers the option of not having their name or contact information disclosed to third parties.

Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.

We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.

Updating Personal Information

If your personally identifiable information changes (such as zip code), or if you no longer desire our product(s)/service(s), we provide a way to correct or update your personal data: you may contact Customer Support at 1-800-FOX-LABS or sales@foxlabs.com to change your preferences.

Permission

Our customers are given the opportunity to choose whether to receive
information from our affiliates and us not directly related to the product or service for which they registered (or which they otherwise agreed to receive). Customers also have the opportunity to choose whether to have personal information shared with third parties for marketing purposes.
Please note that we will endeavor to implement your permission requests within a reasonable time, although for a time you may continue to receive mailings, etc., transmitted based on information released prior to the implementation of your request. In addition, please note that even after such request is implemented, your page will continue to update information directly related to the service for which you registered (or which you otherwise agreed to receive), so you always are kept updated.

Security

We use reasonable precautions to protect our customers' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number, only applies to Businesses) is encrypted and is transmitted to us securely. In addition, access to all of our customers' information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

Links

Fox Labs may contain links to other sites. Fox Labs is not
responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

Children

Fox Labs websites are not directed at individuals under thirteen
years of age, and Fox Labs does not intend to collect any personally-identifiable information from such individuals.

Notification and Changes

If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.

 

TERMS OF SERVICE

Shipping Policy:

FLI Police Supply.com and FoxLabs.com strives to provide outstanding customer service, including in the shipping department. Although, we make every possible effort to maintain a shipping window, which ranges from same day to within 24-48 business hours, we are not able to guarantee your items will ship within that window.

We maintain small production runs so that we may deliver the freshest possible units to our valued customers. In doing so, sometimes we run into slight delays. We appreciate your patience and understanding during these times.
At this time we are only able to ship to physical addresses and we are not able to ship to P.O. Boxes, APO, and FPO addresses. If this changes we will update our shipping policy.

Currently the only shipping method we use is with UPS. Shipping cost are calculated directly by UPS, and we do not add any percentage or handling charges to their fees.

Orders placed on weekends and or holidays will be shipped the following business day. To ensure same day shipping, if inventory is available, your completed order and payment must be received by 1:00pm Eastern Time.

You will be asked for your email address so we may send you information to receive tracking notifications directly from UPS. You will also receive a delivery confirmation, once your package has arrived at its destination, and signed or dropped off, you will receive an email indicating where your package was left and/or the last name of the person who signed for the package, if a signature was requested. (UPS does not automatically get a signature.)

*Warranty & Return Policy:

FOXLABS.COM/FLIPPOLICESUPPLY.COM, warranties all of our Premium Self Defense Pepper sprays for three (3) years from the date of purchase. In the case that you receive a defective or incorrect item (than what was on your receipt), please contact us immediately so that we can issue an RGA (Return of Goods Authorization). Please note that there is a 20% restocking fee on all returns.

*This warranty excludes damage caused by accident, misuse or abuse, including damage caused by overheating, and it does not apply to cosmetic damages to the external canister, which does not impair the functionality of the product. Please note that we are unable to process warranty replacement request without receiving the product to be tested for defects.

In the event that an order is canceled a restocking fee of 20% will be charged if the order has already shipped. Original shipping charges are nonrefundable.

Returning a Purchase:

In the event that you have received an incorrect item (other than what is on your receipt), or you are not completely satisfied with your purchase. Please contact sales@foxlabs.com please provide the following information:

• Order Number:
• Name:
• Address:
• City:
• State:
• Zip:
• Reason for return request:

Once the information above has been provided a member of our returns department will contact you with the RGA number, please make sure you place this RGA# clearly on the box.

The Returns Department will then validate your return and they will contact you regarding a refund or replacement of your item.

Taxes:
Sales tax is currently only collected in Michigan.

Legal Restrictions:

We do not ship single, personal orders outside the USA. (You can call 1-800-FOX LABS to find out if we have a dealer in your country.) Pepper spray cannot be shipped by air. We do not ship to NY, WI, Washington DC, and MA. We ask that you take the time to contact your local law enforcement agency to find out specifics, in your area. It is your responsibility to understand the federal, state, and local regulations regarding pepper spray in your state.

States and The Federal District Where Pepper Sprays are Restricted

• New York: Sold in pharmacies and by licensed firearms dealers. Animal sprays ordered online are legal. More on New York (NY) Legal Security Products: http://www.pepper-spray-store.com/pages/new-york-laws

• Massachusetts: Sold by licensed firearms dealers. Animal sprays ordered online are legal.

• Wisconsin: Pepper spray only, no stronger than 10%. Safety features required. Weight allowed 15-60 grams, with no dye.

• California: Weight restricted to 2.5 ounces (about 70 grams).

• Washington D.C.: You must register with the police for possession of pepper spray.

States that do not have shipping restrictions on OC defense spray products:
Alabama (AL), Arizona (AZ), Arkansas (AR), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV),Wyoming (WY)

Check with your local law enforcement department for specific laws about the possession and use of pepper spray products in your city or county.
By placing an order, the buyer represents that he/she is of legal age and that products will be used only in a legal manner. Sales to minors are strictly prohibited. Under no circumstance is FOXLABS.COM/FLIPOLICESUPPLY.COM liable for any loss, cost or damage, of any kind arising out of the use or inability to use, these products, or the suitability of use for any particular task. This responsibility lies on the buyer.